I Can't use the Product

General discussion
4

Orlando,
I understand this must be upsetting. I will help you to fix it.
I suggest you to repair your AVG and check if that fixes the issue.
Here is an article with the steps to repair your AVG: http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG

If issue persists, please provide me a screenshot of the error message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1


The interface of interaction with the user does not allow me to identify the actions that he could use. Appear buttons like $ (@ TU_Your_PC) $ (@ TU_Tuned_up) among others.
How can I solve that. Buy the product more than a month ago and still can not use it on my PC

3

Orlando,
I understand this must be upsetting. I will help you to fix it.
I suggest you to repair your AVG and check if that fixes the issue.
Here is an article with the steps to repair your AVG: http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG

If issue persists, please provide me a screenshot of the error message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

2

Orlando,
Thank you for providing me the screenshot.
Please reinstall the AVG TuneUp Unlimited and check if that fixes the issue. Please follow the steps provided in this article to remove AVG TuneUp Unlimited : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product

Note : Please run the AVG Clear first and then the AVG Remover

Once uninstalled, please reinstall the AVG TuneUp Unlimited from http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance