Hello Zaira,
You've reached the AVG community support forum.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
I requested to cancel a subscription, I went through the entire process and they said they would refund my money in the next business days and I never received my refund. The last email I received only said that the refund was in process. In the order history section it appears as refunded but it was not reflected on my credit card.
Hello Zaira,
You've reached the AVG community support forum.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.