Hello Raul,
I will help you with the necessary information on this recent charge.
You have been charged for the automatic renewal of AVG Secure VPN trial subscription.
This order was placed because you agreed to automatic extensions of your trial program. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. we explain how to cancel subscriptions in various places, including:
In our shopping cart before purchase
In the confirmation email we send after purchase
In notification emails we send before charging for subsequent subscription periods
We understand that people may overlook these things, and emails might end up in spam. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
How would you like to proceed with this charge?
I have recieved an e-mail which I will attach here,who says that ,AVG automatically prolong a subscription and I will be charged for the next year..It,s funny that seems to have my credit card there..But I have only a FREE version from you..
I HAVE NEVER REQUESTED TO BUY A PRODUCT?
Hello Raul,
I will help you with the necessary information on this recent charge.
You have been charged for the automatic renewal of AVG Secure VPN trial subscription.
This order was placed because you agreed to automatic extensions of your trial program. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. we explain how to cancel subscriptions in various places, including:
In our shopping cart before purchase
In the confirmation email we send after purchase
In notification emails we send before charging for subsequent subscription periods
We understand that people may overlook these things, and emails might end up in spam. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
How would you like to proceed with this charge?