I didn't receive the refunding as promised bij e-mail of 26/1/22

Hi Helen,

This isn't the experience we want you to have. We'd like to clarify this for you.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

Hi,

I wanted to stop an service. AVG sent me on 26/1/2022 an e-mail wich says that they would refund me in a few days, but more than 1 month later, I still didn't receive the money. 
 

Hi Helen,

This isn't the experience we want you to have. We'd like to clarify this for you.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.