I dont get what i payed for I did get in my email

Hello Sylvia,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing your account details. we see that you have not yet registered your AVG Performance activation code.
We kindly request you to please register it using the link https://app.avg.com/us-en/retail and to install it please refer the article http://avgclick.me/1FmXxG7  .
Please feel free to get back to us for further assistance.
Thank you.

I oreder the Pro PCturneUp on 3/12/2016 pay on my credit card and i didnt get the imformation in my email it betteboope1963@aol.com . I chated with a support and he said was missup on my email it will 3 to 5 business I havn't heard anything there took the money out on my card . I brought it and didnt recive it in my betteboope1963@aol.com

I didnt get The Avg Performance activatin code  so I  can't  register it .The did 'nt get any thing because the support chat said my email was wrong so the informatin didn't come to my email and he said they be 3 to5 business my email was miss up on the order so didnt come to my email address (betteboope1963@aol.com) Have heard from the guy i chat with tech email in 3 to 5 day so i didn't get anything in my betteboope1963@aol.com on 3/13/16 I can't register nothing did'nt get it the guy said my email was wrong. 

Hello Sylvia,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing your account details. we see that you have not yet registered your AVG Performance activation code.
We kindly request you to please register it using the link https://app.avg.com/us-en/retail and to install it please refer the article http://avgclick.me/1FmXxG7  .
Please feel free to get back to us for further assistance.
Thank you.

Sylvia,
We certainly understand your concern.
Upon reviewing your case details, we see that new activation code is generated for AVG Performance which you purchased under different email address and sent to your correct email address by "Jarmila Necasova" on 3/17/2016 9:53 AM. We will also provide you an email instruction to registered AVG Performance along with the activation code.
Please feel free to get back to us for further assistance.
Thank you.