Hi José.
We acknowledge your request to cancel the subscription.
However, you do not have an active trial subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details. Please revert it containing those details to proceed further.
On March 5, I signed up for a FREE trial of AVG TuneUp, which expires on May 5.
The problem is that I just got an email saying "AVG TuneUp subscription (Multi-device, 60-day trial) expires on May 6, 2020, but you don't have to take any action." But I DO WANT TO TAKE ACTION. I DON'T WANT TO RENEW THE SUBSCRIPTION TO AVG TUNEUP.
They also tell me that they will charge the next subscription period on May 3, 2020. for $ 24,990 to my credit card that I put in for the 60-day free trial.
PLEASE HELP. I DO NOT WANT TO RENEW. I DON´T WANT TO PAY $ 24,990 BECAUSE IT WAS SUPPOSED TO BE FREE.
The problem is that I just got an email saying "AVG TuneUp subscription (Multi-device, 60-day trial) expires on May 6, 2020, but you don't have to take any action." But I DO WANT TO TAKE ACTION. I DON'T WANT TO RENEW THE SUBSCRIPTION TO AVG TUNEUP.
They also tell me that they will charge the next subscription period on May 3, 2020. for $ 24,990 to my credit card that I put in for the 60-day free trial.
PLEASE HELP. I DO NOT WANT TO RENEW. I DON´T WANT TO PAY $ 24,990 BECAUSE IT WAS SUPPOSED TO BE FREE.
Hi José.
We acknowledge your request to cancel the subscription.
However, you do not have an active trial subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details. Please revert it containing those details to proceed further.
You are most welcome, José.
We have already cancelled the auto renewal service for your trial order and informed the status via email.
If the email is not found in inbox do check in spam and junk folders.
Thank you.