Hello Betty.
I apologize for the inconvenience caused.
Upon reviewing your account, I see that you have purchased AVG Protection multidevice, AVG Performance multidevice and AVG Internet Security in your account. Could you please let me know which product you have installed in your pc?
If you have installed AVG Internet Security already in your pc, I request you to uninstall AVG Internet Security first and then download and install AVG Protection in your pc http://files-download.avg.com/inst/mp/AVG_Protection_806.exe and then activate it http://avgread.me/1HOjOxZ .
Please feel free to contact us back for any further assistance. Thank you.
I downloaded AVG Protection and it would not work gave a message that online shield is enabled but n
On line shield is enabled but not completely fuctional.
Idenity protection is not active
anti virus database check has failed
resident shield not active.
Do I need to delete older protection and reinstall the new one?
Hello Betty.
I apologize for the inconvenience caused.
Upon reviewing your account, I see that you have purchased AVG Protection multidevice, AVG Performance multidevice and AVG Internet Security in your account. Could you please let me know which product you have installed in your pc?
If you have installed AVG Internet Security already in your pc, I request you to uninstall AVG Internet Security first and then download and install AVG Protection in your pc http://files-download.avg.com/inst/mp/AVG_Protection_806.exe and then activate it http://avgread.me/1HOjOxZ .
Please feel free to contact us back for any further assistance. Thank you.