I got help from your remote assistance last week and now I can not get my avg 2013 which runs through to 07/2015 or avg tune up can you please get them back for me

I got help from your remote assistance last week and now I can not get my avg 2013 which runs through to 07/2015 or avg tune up can you please get them back for me

Hi John,
You should be able to reconect by using link which is in last email from our Support.
Thanks

Hi John,
You should be able to reconect by using link which is in last email from our Support.
Thanks