I have a free trial of avg internet security but I can't cancel it

AVG Protection
7

I have like 3 email adresses with @outlook.com

does it start with a t or a w because I cannot find the email...

6

Hello Tom,

We acknowledge your cancellation request.

We couldn't locate any trial subscriptions with your current account. Be informed that free trials will not appear under AVG MyAccount page.

We believe that we located a 60 day free trial of AVG Internet Security multi-device under different e-mail address of yours (***@outlook.com). To verify the identity, we sent you an e-mail requesting few details and revert to us to proceed with the cancellation.

If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.

1

I bought it from the avg app but now when I try to cancel it I cant find how to. I tried making an account so it would show up there but that didnt work either. the only place I can see my subscription is in the avg app.

How do I cancel the subscription?

2

I have like 3 email adresses with @outlook.com

does it start with a t or a w because I cannot find the email...

3

Yes Tom, it starts with 'W'.

Please reply to email which we have sent to your email address, due to privacy concerns.

Once you confirm the email address, we will help you to cancel the auto renewal.

4

Hello Tom,

We acknowledge your cancellation request.

We couldn't locate any trial subscriptions with your current account. Be informed that free trials will not appear under AVG MyAccount page.

We believe that we located a 60 day free trial of AVG Internet Security multi-device under different e-mail address of yours (***@outlook.com). To verify the identity, we sent you an e-mail requesting few details and revert to us to proceed with the cancellation.

If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.

5

Thanks, I didnt know if that email had an account but apparently it did, I reset password and unsubscribed.