I have an Acer laptop and have loaded and unloaded AVG I don't know how many times and I still have the same problem, my computer is not protected. I have uninstalled any other antivirus programs as well?

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1

Hi Heather,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

2

Hi Heather,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks