I have asked for phone support for the AVG PC Tuneup, and have gotten no where

Lois, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that assistance probably won't now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage. Refund?.. Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy).
AVG Guru

Lois, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that assistance probably won't now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage. Refund?.. Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy).
AVG Guru

I have asked for phone support for the AVG PC TuneUp as the new installation and download are not working, and it did not work last year either, and I have heard nothing.  I am ready for a re