I have AVG and I keep getting hacked and it would appear that AVG does not protect me in any way

Hello Margo, 

We are sorry if you feel like that. We will check and help you to clarify it.
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I have been charged £74.99 October 2020
£74.99 April 2021 and
£74.99 in October 2021
I have not ordered this and I cannot get any person to actually explain why I have been charged for all of this and I have been refused a refund when I tried to get it in April 2021 and also October 2021.
AVG keep asking me to pay for added protection all the time when I try and scan my computer it keeps refusing to do a full scan unless I pay them more money. Meanwhile AVG does not protect my laptop as I get hacked at least once a day and sometimes more than once a day! I didn't get this with Macfee as I was always protected. What am I doing wrong. Surely after paying £140.97 over last 13 months my software laptop should be protected! I would appreciate some advice.

Hello Margo, 

We are sorry if you feel like that. We will check and help you to clarify it.
It isn't recommended to share account/order, personal info over this public post. 
We have sent you an email to your registered email address. Please check for the email and revert back to us.