I have AVG /MacShiny on Mac. I cannot login to my account. My password is not accepted and I'm told

AVG Performance
2

Hello Robert,
I'm sorry to hear about this. Please try to login to AVG MyAccount in your browser. If you can login to AVG MyAccount in browser then please share a screenshot of the AVG Zen page (where it's not accepting your password) to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

4

Hello Robert,
I'm sorry to hear about this. Please try to login to AVG MyAccount in your browser. If you can login to AVG MyAccount in browser then please share a screenshot of the AVG Zen page (where it's not accepting your password) to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

1

I purchased AVG antivirus for my MAC. When logging in I am rejected. New passwords do not work. I am innformed I do not have an account.

3

Robert, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru