I have been billed for a product that I have never used

Hello Rose, 

We will help you to sort out the issue.
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We have sent you an email to your registered email address. Please check for the email and revert back to us.

I want a refund for the renewal billing. I have never installed or used the product.

Hello Rose, 

We will help you to sort out the issue.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.