Hello Bob,
We can understand that you are inquiring about your refund request.
We have checked your refund request and the reference is 03127445. It is in our retention queue and they will try to fix the issue and ask the reason for the refund.
Once you get this email please respond to it and so that if you confirm that you need refund they will proceed accordingly.
Do keep checking for the email on spam, junk, inbox folders.
You will get email within 24 or 48 hours.
Your patience is much appreciated.
I have not heard anything yet. Other than the below statement:
"This is an email delivery announcement. Please do not reply to this message.
Hello Bob,
Your refund request has been received and is currently being processed.
Your request no. is: 03127445"
This was on March 30th. Today is April 6th a week later and the extra $39…99 is still on my bank account. Please give me a time frame for this to be taken care.
Thanks
Bob Bailey
We strive to answer all cases within 3 business days. We may contact you by email for more information to process the request.
Thank you,
AVG Customer Care
Hello Bob,
As per our record you have two license for AVG Antivirus.
One is purchased on 29th February 2016 and it expires on 1st March 2017.
Other one is purchased on 2nd March 2016 and it expires on 15th March 2017.
If you wish to get refund for a license then you can get it for the one that is purchased recently on 2nd March 2016.
To apply for a refund please use this link: https://support.avg.com/RefundForm?l= .
To know about AVG's Refund Policy please have a look at this link: http://avgread.me/1AYFbFy .
Please feel free to contact us should you need any assistance.
I have just received a statement from my bank that shows a $39.99 bill on on 3/1 and 3/2 for a total of $79.98. I need to get one of these canceled.
Please help.
Bob Bailey
bobbailey1966@gmail.com
Hello Bob,
As per our record you have two license for AVG Antivirus.
One is purchased on 29th February 2016 and it expires on 1st March 2017.
Other one is purchased on 2nd March 2016 and it expires on 15th March 2017.
If you wish to get refund for a license then you can get it for the one that is purchased recently on 2nd March 2016.
To apply for a refund please use this link: https://support.avg.com/RefundForm?l= .
To know about AVG's Refund Policy please have a look at this link: http://avgread.me/1AYFbFy .
Please feel free to contact us should you need any assistance.