I have been charged £59.99 DRI*AVG - Why?

Having recently been short for money you could imagine my dismay to see a notification from PayPal saying I have been charged £59.99.  I want to discuss a potential refund as I only have the basic AVG protection on my computer, whatever this subscription is I need to cancel it and seek a refund as I simply cannot afford to be losing this amount of money at the moment.

Just when I feel like I'm getting on top of everything I get a lovely surprise like this.

Hello Paul,

We are glad to look into this and help you.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.

Hello Paul,

We are glad to look into this and help you.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.