I have been charged for something I have not ordered

AVG Subscription
3

Hi Hans,

We will check that for you.
Since we are not able to locate the mentioned charge under your account, I have sent an email asking more details.
Please check your inbox/spam for the email.

1

Hello,
I have just ordered, paid and installed AVG Ultimate on my PC computer, I have had the AVG Internet security since 2015 and now I have bought an Ipad so I decided to upgrade so that I can use just one AVG product on both.
When looking at my bank account I could see that there have been an other transaction from AVG, I have 2021-01-05 been charged 799:- SEK for something that I have not ordered and the money have been charged directly on my credit card. On the text for the transaction I can read "DRI AVG Techno".  I have never bought anything from any App store so what is this?
When looking back in my account to 2019 I can see that there is a similar transaction 2019-12-28.
How can I be charged for something that I have not ordered?
What is this?

Best Regards
Hans Jonsson

2

Hi Hans,

We will check that for you.
Since we are not able to locate the mentioned charge under your account, I have sent an email asking more details.
Please check your inbox/spam for the email.