I have been overcharged and I would like a refund

AVG Subscription
3

Hello Mark,

We could see that you have been charged GBP64.99 for the AVG Secure VPN - Multi-device (1 Year) product.
Since auto renewal was enabled for its 60 day trial, this charge was debited automatically.
An email notification was sent on 21st May 2019 to let you know about this process and the charge that is going to be taken.
If it is not found in inbox, do check in spam and junk folders.
Let us know how to proceed with this charge.

1

I took up an anti-virus subscription on May 20, 2019 and was charged 44.99stg for the year. Fine. But then a direct debit of 64.99stg was taken out of my account on 30/05/2019 an amount I had never been been told about and had never approved.

2

Hello Mark,

We could see that you have been charged GBP64.99 for the AVG Secure VPN - Multi-device (1 Year) product.
Since auto renewal was enabled for its 60 day trial, this charge was debited automatically.
An email notification was sent on 21st May 2019 to let you know about this process and the charge that is going to be taken.
If it is not found in inbox, do check in spam and junk folders.
Let us know how to proceed with this charge.