I have bought and down loaded avg antivirus but somehow my laptop with not shut down help

Patricia, If you disable (https://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG) AVG will your system shutdown?.
AVG Guru

i have bought and down loaded avg antivirus but somehow my system will not shut down and trying to get any kind of help is unbelieable. I have been trying to call your linconshire  no all day but no reply.
Regards
Patricia crane

Patricia, If you disable (https://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG) AVG will your system shutdown?.
AVG Guru