I have duplicate payment for the same product and would like move the payment to a different product or get a refund for it. Every link I try does not have an option to chat or speak with someone to correct this. Very frustrating

I noticed duplicate payments for the same product. I would like to transfer this payment to another service however, there are no chat options and every link I click on just takes me to another link that is not giving me the option to chat and resolve this issue. Very frustrating. This is making me rethink renewing anything.