I have had $179.99 taken out of my bank account without my permission \

Hello Pamela,

We will explain you the reason for the charge deduction.
You have been charged AUD179.99 for the renewal of AVG Internet Security 1 computer (2 years) license whose first purchase had auto renewal enabled.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We can assure you that we have not processed any unauthorized payments from your card or account.
The refund ticket that you have submitted was already initiated and an email was sent explaining its status.
However, due to technical issue, the refund process has been failed. Hence, we are now escalating this to senior team.
Keep checking your email to know about the status.

there has been $179.99 taken out of my account without my permission and I have no idea how on earth you obtained my bank account number.  I want this money returned asap and do not let this happen again.
Very angry
Pamela M Netherway

Hello Pamela,

We will explain you the reason for the charge deduction.
You have been charged AUD179.99 for the renewal of AVG Internet Security 1 computer (2 years) license whose first purchase had auto renewal enabled.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We can assure you that we have not processed any unauthorized payments from your card or account.
The refund ticket that you have submitted was already initiated and an email was sent explaining its status.
However, due to technical issue, the refund process has been failed. Hence, we are now escalating this to senior team.
Keep checking your email to know about the status.