I have my phone locked after a SIM card change, the function of UNLOCK in my account setting didn't give any response. after that i deleted the phone from the list in my account, and still the same problem. could you tell me what to do now?

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1

Please help me with a similar question. I haven't deleted the device from my list. I've tried to change the anti-theft password, but your system is not finding my phone, even though I can hear my phone receiving messages. When I try to locate, I get this message: 

Warning

Location cannot be retrieved from the device, please click on the locate button again in a few minutes.

Please help me. I need my phone urgently.

10

Hi Husam,
Unfortunately there is nothing we can do if you already deleted device.
For help please restore your phone to factory settings.
Thanks

7

sir , i also have same problem and my mobile screen is locked.how i will go in factory setting?

2

Dear AVG officer,
I have changed my SIM and now its loacked…I am connected to WIfi…used unlock option from your website…but till now I am getting an "enter password" prompt …the device is not delisted…kindly advise urgently

9

Please help me with a similar question. I haven't deleted the device from my list. I've tried to change the anti-theft password, but your system is not finding my phone, even though I can hear my phone receiving messages. When I try to locate, I get this message: 

Warning

Location cannot be retrieved from the device, please click on the locate button again in a few minutes.

Please help me. I need my phone urgently.

8

Dear AVG officer,
I have changed my SIM and now its loacked…I am connected to WIfi…used unlock option from your website…but till now I am getting an "enter password" prompt …the device is not delisted…kindly advise urgently

5

Hi Husam,
Unfortunately there is nothing we can do if you already deleted device.
For help please restore your phone to factory settings.
Thanks

4

Husam, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru

6

sir , i also have same problem and my mobile screen is locked.how i will go in factory setting?

3

Hi all,
@Job unfortunatelly it means that either phone is not connected to internet or it is not able to fix GPS.
@Navin it depends on device, exact steps are usually on mufacturer web.
@SHuvendu for help please try lock your phone from our web interface using new password e.g. 123456 when try unlock all lock screens with this password.
Thanks