I have not Prudukt key Lisen Key och Artiverings kort

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In getting AVG into my computer I ordered the 2105 05 28 for 300 SVK .I have not received mi License it. was after my VISA bank Nordea Sweden charged 499 SVK from DRI*AVG Technologisk ref:530 399003168 from Ireland nothing from AVG what should I do

Hello Arne.
Thank you for reaching us here.
Unfortunately, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this order. Please revert it containing those details.