I have paid for renewal, but the license has not been renewed

AVG Protection
3

Hi Eleana,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.  
We're glad to help you with the activation process. It isn't recommended to share the product details over this public post.
Hence, we've sent you an email including the activation code & steps to activate. Please follow those steps & let us know if it helps.

1

Hello! 2 years ago i purchased the AVG internet security package, and this year it automatically renewed. Although i have paid for the renewal and received a confirmation email, the license of the product has not been automatically renewed and i cannot figure out how to do it. i log in into my account and it shows that the product is valid until February 2022, but the product itself says that need renewal. i have tried to find a license number to include, but cannot find any in the emails received or in my AVG account.

2

Hi Eleana,

In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.  
We're glad to help you with the activation process. It isn't recommended to share the product details over this public post.
Hence, we've sent you an email including the activation code & steps to activate. Please follow those steps & let us know if it helps.