Hi, Carol.
We'd be glad to clarify this. Please note that it was not for same products you were charged. On 21st Oct 2018, you've been charged GBP49.99 for the renewal of AVG Internet Security 1 computer (1 year) license. And, on 11th Nov 2018, you've been charged for AVG TuneUp - Unlimited (1 year subscription). AVG Internet Security protects your PC from virus and hacker attacks, provides real time protection.
AVG PC TuneUp is a computer maintenance and optimization tool that you can install together with AVG. It analyzes and fixes different issues that might occur on your computer, improves the speed of the system.
I have noticed that I have been charged £49.99 on the 21st October and again £35.88 on the 11th of November ( order no 268153xxxxx ) for the next years protection. Can I possibly have a refund ? kind Regards Carol G ruchlikxxx
Hi, Carol.
We'd be glad to clarify this. Please note that it was not for same products you were charged. On 21st Oct 2018, you've been charged GBP49.99 for the renewal of AVG Internet Security 1 computer (1 year) license. And, on 11th Nov 2018, you've been charged for AVG TuneUp - Unlimited (1 year subscription). AVG Internet Security protects your PC from virus and hacker attacks, provides real time protection.
AVG PC TuneUp is a computer maintenance and optimization tool that you can install together with AVG. It analyzes and fixes different issues that might occur on your computer, improves the speed of the system.