I have received a renew subscription for a product I don't have on my computer

AVG Subscription
1

I have  just received a renew subscription email for a product I do not have on my computer. If this is a genuine email from AVG, then send me a link for this software. if not then please do not deduct the said payment  as this must be a hacker claiming to be your company.

We're keeping you protected!
Dear Jeffry Camm,


Your AVG Password Protection expires on 15 August 2020, but you don't need to do anything.

We will charge you for the next period of your subscription on 31 July 2020. Our current price is A$ 29.99 (incl. GST) (which may have changed since your original subscription purchase) and will be charged to your credit or debit card ending ************5005.
 
 
 
 
Your subscription details
Original order number: 22446716508
Original order date: 31 July 2019
Subscription expires: 15 August 2020
Billing amount: A$ 29.99 (incl. GST)


If you have questions about your order, please visit your AVG MyAccount.

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
4

Hi Jeffry,

Thanks for posting your concern in community forum.

I would like to confirm that renewal notification email was sent from us.

Regarding the subscription, I have sent an email explaining it as we're advised not to provide it in public post.

Please keep up the conversation in it for further assistance.

3

Thank you for your email ~ but now can you send me a link for the software you say I haver already paid for ~ as I do not have any AVG  PRODUCTS ON MY COMPUTER ~~ except your free virus checker.

2

Certainly, Jeffry
I have sent instructions to install and activate your subscriptions.
Please check your inbox/spam for the email.

5

Hi Jeffry,

Thanks for posting your concern in community forum.

I would like to confirm that renewal notification email was sent from us.

Regarding the subscription, I have sent an email explaining it as we're advised not to provide it in public post.

Please keep up the conversation in it for further assistance.