I have recently purchased your AVG Protection 2015. It tells me that I have viruses and it won't get rid of them when I perform the recommended actions. It tells me that I don't have internet protection then turns around and says it is protected

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I have recently purchased your AVG Protection 2015. It tells me that I have viruses and it won't get rid of them when I perform the recommended actions. It tells me that I don't have internet protection then turns around and says it is protected