I have unistalled but the download of "premium" failed

Hi Vance,

We will certainly look into this and help you.
Please let us know which AVG program you are trying to install and what happens exactly when you download the program.
If you receive any error, provide us the screenshot of the same to assist further.
I decided to upgrade but I have been unable to re download

Previously I almost never get a prompt for the "security key" 
Hi Vance,

We will certainly look into this and help you.
Please let us know which AVG program you are trying to install and what happens exactly when you download the program.
If you receive any error, provide us the screenshot of the same to assist further.