I just bought avg and it doesn't work

i just bought avg and it doesn't work whats up can i get a refund

Hi Paul,

Thank you for reaching out to us with your concern.

I would like to inform you that you have purchased the AVG Express Install Service. You need to purchase an AVG Product to install it on your computer. Please be informed that it is a Service through which you can contact us and we'll install, set up, and optimize your AVG products for you.

Note: AVG Express Install is not an AVG Product, rather it is a one time Service.

Not to worry, your Refund has been initiated. You will receive an email from our Refund Team shortly. Please check your Inbox. Also, check your Junk/Spam folders.