And I have to say that it is really annoying that if you lose connection you don't get redirected to the same customer chat support.
Nothing bad towards the guy that entered after the disc. But I would have liked for the conversation to be progressive and not to have to explain myself and all of my rant once again.
I do need to tell you that "Ellimae" customer chat support was really professional and customer oriented! I felt really listened to and although these kind of services are supposed to be like this, I was actually blown away by the calm this person listened to my rant, and also gave me motivation to stay as a customer to AVG thanks to her.
You should give her a pay rise or let her instruct new support chat'ees,
Thank you and good day,
Hello,
We are sorry for the inconvenience caused because of chat disconnection. in case of disconnection, our chat support team will send followup email to reconnect the user. We see that you have reached our billing team and they clarified all your doubts and sent followup email. We really appreciate your feedback about our chat person. We will surely pass your comments. If you need any further help with us, feel free to contact us at anytime. Thank you.
Hello,
We are sorry for the inconvenience caused because of chat disconnection. in case of disconnection, our chat support team will send followup email to reconnect the user. We see that you have reached our billing team and they clarified all your doubts and sent followup email. We really appreciate your feedback about our chat person. We will surely pass your comments. If you need any further help with us, feel free to contact us at anytime. Thank you.