Hi Jesus,
We're glad to look into this & help you.
As it isn't recommended to share the account/order info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.
Hi Jesus,
We're glad to look into this & help you.
As it isn't recommended to share the account/order info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.
Well for starters, I don't speak English, so I'm using google translator, so sorry if something is misspelled.
The problem that I present, is the following, I acquired the extended subscription of 30 days of AVG DRIVER UPDATER in which I was asked for my credit card and an email address, apparently I put my email wrong and I never got the email from subscription renewal warning, which generated that I was charged as soon as I finished the 30-day trial, now I tried to create an account with the email that I thought I had entered and I do not have an active subscription, I do not know what to do, I have no way to cancel the subscription and request a refund because I have no reference other than the credit card that I use, I tried to cancel the subscription from my credit card customer service, but they did not give me a solution, to top it off I tried to restore the computer thinking that it would help, but when I reinstalled the AVG DRIVER UPDATER, my purchased subscription did not appear, which meant that I could not use it, and the customer service of a For example, these are just questions, so I go to this forum asking for help, I'm from Peru.