Hello Donald,
We regret for the inconvenience caused.
To get it fixed we request you run AVG remover tool and then install AVG Internet Security back in your pc.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
I bought the AVG internet security. When I try to download it, it tells me that I already have an AVG product that is incompatible with the one I am trying to install. I cannot uninstall the other AVG product (AVG zen). I am not sure what to do next. I called a help line and they want to charge me 119.00 to fix my issue. It sounds like a scam.
Hello Donald,
We regret for the inconvenience caused.
To get it fixed we request you run AVG remover tool and then install AVG Internet Security back in your pc.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Thank you very much the downloader romoval worked and I was able to set up without any more issues. I appreciate your feedback. The AVG tech support called me back using a different number and area code to try and sell me their package for 119.00 again. I asked her to help me remove an AVG product so that I could replace it with a more advanced AVG download and all she wanted to do was sel me a product to clean my computer. I doubt she was really working with AVG.
To install AVG Internet Security please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe download and install the file.
Feel free to contact us for any further assistance. Thank you.
You are most welcome, Donald. We appreciate your valuable effort in fixing the issue. Please be informed that AVG doesn't call our customers to sell our product. Only customer can contact AVG support for any query and we agents don't have those option. The legitimate contact number of AVG are as follows :
United States +1 925 732 4274
Great Britain +44 (0) 800 085 3496
Australia +61 1800 230 463
New Zealand & Pacific Islands +61 2 8015 2133
Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Apart from this they are spam numbers. Thank you for understanding.
Feel free to contact us for any further assistance. Thank you.