I need for your company to reboot my avg protection GSR2-X1391759-F7E6 my internet is not complete

I am not getting the full protection I have the Unlimited internet that I bought (computer,web,identity,email and firewall). working I need it to be reenstalled. 
the Licence Number is CSR2-X1391759-F7E6

Thank you.

Hello Leo,
We are sorry to know that. We see from your record that you have active subscription of AVG Internet Security in your account. We suggest you to open the AVG Zen interface and at the top right corner you can see "connect" or your email address. Please click on the same and re sign in to your account and see if the AVG program gets activated in your computer.
Thank you

Hello Leo,
We are sorry to know that. We see from your record that you have active subscription of AVG Internet Security in your account. We suggest you to open the AVG Zen interface and at the top right corner you can see "connect" or your email address. Please click on the same and re sign in to your account and see if the AVG program gets activated in your computer.
Thank you