Ellen, Try this…
Open AVG.
In the top menu click Options, and then click Advanced Settings.
In the left part of the Advanced Settings window double-click Update to show further options.
Click Manage, and then click Delete temporary update files.
Tip: If double-clicking Update does not show the Manage option, click the [+]icon next to Update.
Restart your computer.
Open AVG again, and then click Update now to make sure your AVG is up to date.
AVG Guru
I have always used the free AVG antivirus protection. However when I clicked to update in January 2015, it does not finish downloading. It shows as "downloading" but never completes. It is showing as 60% complete. What can I do to fix this?
My antivirus protection is showing as "not updated"
Ellen, Try this…
Open AVG.
In the top menu click Options, and then click Advanced Settings.
In the left part of the Advanced Settings window double-click Update to show further options.
Click Manage, and then click Delete temporary update files.
Tip: If double-clicking Update does not show the Manage option, click the [+]icon next to Update.
Restart your computer.
Open AVG again, and then click Update now to make sure your AVG is up to date.
AVG Guru