I need my money refunded

Hello Donatus,

We acknowledge your refund request.
Please be informed that, you have raised a dispute for $49.99 charge debited for AVG TuneUp - Unlimited Devices (1 Year) subscription.
Hence, it will not be possible for us to initiate the refund when the status is in dispute.
If you would like us to process it quickly, then we request you to contact PayPal and ask them to cancel the dispute.
Once it is cancelled, they will be sending an email confirming the cancellation.
Take a screenshot of that email and share the image through the email that we have sent now.
Please revert to the email without changing the subject.
Looking forward to your response via email.
Thank you.

I used the trial version in my old laptop that crashed and i just woke up to see a charge of $49.9
i have entered a dispute on paypal and the money is yet to be refunded.
Please i need my money refunded. Case id: 67418517600
 
Hello Donatus,

We acknowledge your refund request.
Please be informed that, you have raised a dispute for $49.99 charge debited for AVG TuneUp - Unlimited Devices (1 Year) subscription.
Hence, it will not be possible for us to initiate the refund when the status is in dispute.
If you would like us to process it quickly, then we request you to contact PayPal and ask them to cancel the dispute.
Once it is cancelled, they will be sending an email confirming the cancellation.
Take a screenshot of that email and share the image through the email that we have sent now.
Please revert to the email without changing the subject.
Looking forward to your response via email.
Thank you.