I need the license tool for AVG SMB 2012 to install new license we just purchased. The field is greyed out

Hi George or other expert,

I am sorry to bother you again. Could you please kindly help is to solve the issue that we have as described in the above post. 
Our license is already expired on 13 March so I want to ensure that we are properly protected bit at the moment we still can't get the license entered. 

Thanks a a lot for your help. 

Regards,
Daniel

Hi Coppernicus,

Sorry for the confusion, and for the delay. I will send the set licence tools to your email address as requested.

Please let me know if I can be of further assistance.

Best Regards,

David Phillips.
AVG Technical Support.

Please send us the tool. We are AVG Reseller#: US2006518305
We are Attempting to activate the new license number for one of our clients with expired AVG Business Edition 2012/2013. 

The client computers are not taking the license number manually and we cannot synchronize it from the AVG Admin Console.  I see that you have a tool (batch file) that resolves this issue. Reference this link https://support.avg.com/search?l=en_US&retUrl=support&searchText=243063

Please send the tool ASAP thank you

I also need the tool for 2012 and 2013 mention in #243063 (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=243063#post_243063)

Hi Daniel,

I found your support case and replied to it with the utility attached (whilst closing the one from today).

Thanks,

George

Hello,

I need the license tool for AVG SMB 2012 to install new license that we just purchased.  The field is greyed out when I try to activate the license.

I am referencing  #243063  on the forums.avg.com site.

Thanks

I have. Of the three support techs I have reached, two said they had never heard of such a tool (one claiming the link to this thread and the original were invalid and not part of AVG), the third sent me the zip file that was linked in the original post but the zip has a password the tech was unable to provide.  This latest upgrade has been really frustrating, our IT dept. has been really embarrased over this; since we have yet to receive the tool we are now beginning the 200 man hour proceess of manually uninstalling and reinstalling the client software on the affected machines.

Hi Daniel,

Sorry for the delays, and you have no need to apologise at all.

I've replied to your email with the 2013 version of the setlicx utility which will resolve your issue.

Any problems let me know.

Thanks,

George

@ Coppernicus
As per Michael (AVG Technologies) have you tried the alternative support contact method?
AVG Guru

Coppernicus quote "(one claiming the link to this thread and the original were invalid and not part of AVG)"… 
Coppernicus, Definitely untrue! The original was from the old now 'read only' forum & this thread is part of the new Community. Hopefully the AVG (SMB) support in the UK will see your latest posting.
AVG Guru

Hi Daniel,

I found your support case and replied to it with the utility attached (whilst closing the one from today).

Thanks,

George

Hi Coppernicus,

Sorry for the confusion, and for the delay. I will send the set licence tools to your email address as requested.

Please let me know if I can be of further assistance.

Best Regards,

David Phillips.
AVG Technical Support.

Hi George or other expert,

I am sorry to bother you again. Could you please kindly help is to solve the issue that we have as described in the above post. 
Our license is already expired on 13 March so I want to ensure that we are properly protected bit at the moment we still can't get the license entered. 

Thanks a a lot for your help. 

Regards,
Daniel
Please send us the tool. We are AVG Reseller#: US2006518305
We are Attempting to activate the new license number for one of our clients with expired AVG Business Edition 2012/2013. 

The client computers are not taking the license number manually and we cannot synchronize it from the AVG Admin Console.  I see that you have a tool (batch file) that resolves this issue. Reference this link https://support.avg.com/search?l=en_US&retUrl=support&searchText=243063

Please send the tool ASAP thank you

@ Coppernicus
The AVG (SMB) support in the UK (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will probably deal

I also need the tool for 2012 and 2013 mention in #243063 (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=243063#post_243063)