I need to cancel my free trial subcription

I have tried to cancel my subscription however somehow it logged me out and I can not unsubscribe. I went to the only email that the site recognizes and it don't show any trial or subscription. This is my subscription code (datat removed)

It expires June 7th and I need to make sure I will not be charged and call it. I tried calling they cant seem to find my free trial to unsubscribe. I do not want to be charged. Unless free trial don't auto-renew. It wont even recognize my email.

Hello, Yesenia

We will help you in this.
Since you we are not able to find the subscription using the provided information or under your account.
We have sent an email asking for further details. Please check your inbox/spam for the email.