I need to get a refund

AVG Protection
3

Hello Maria,

Upon checking, we can see that you've already contacted our concerned team & have raised a refund ticket (#11958156).
We'd like to inform you that our concerned team have already processed your refund & have sent you an email confirmation.
Please check your inbox/spam folders for the email. Thanks in advance.

2

Hello Maria,

Upon checking, we can see that you've already contacted our concerned team & have raised a refund ticket (#11958156).
We'd like to inform you that our concerned team have already processed your refund & have sent you an email confirmation.
Please check your inbox/spam folders for the email. Thanks in advance.

1

I see you have taken money from my account for the  to be  renewed  the security. I do not remember asking you renew this