I OKed an AVG removal from idrive in error. How to bring it back? I can't get my backup now

Viruses & Threats
3

Hi Nancy,

We're glad to look into this & help you.
Initially, please clarify whether you use a paid or free version of AVG Antivirus. 
From your description, it seems that you've already added the file to exclusion. Hence, it would not be available in quarantine. 
However, there is a possibilitiy for the notification to show the detection, if the notifications wasn't cleared. If the notification regarding the respective file is available, take a screenshot of it & share it with us or note the path (if possible) to locate the file. (Notification can be found at top right corner in AVG program - bell icon)

1

I OKed a "threat" from AVG scan in error.  It was from idrive and now I can't complete my backup.  How can that request from Idrive be reinstated?

2

Hi Nancy,

We're glad to look into this & help you.
Initially, please clarify whether you use a paid or free version of AVG Antivirus. 
From your description, it seems that you've already added the file to exclusion. Hence, it would not be available in quarantine. 
However, there is a possibilitiy for the notification to show the detection, if the notifications wasn't cleared. If the notification regarding the respective file is available, take a screenshot of it & share it with us or note the path (if possible) to locate the file. (Notification can be found at top right corner in AVG program - bell icon)