I ordered and paid

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2
Georg, Following on from Zbynek's posting it is also covered by this Community article (https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance) which would have been revealed in a search.
AVG Guru
10

Hi Georg,
There is not license nesseary, you should be albe to install it according to this article (http://support.avg.com/SupportArticleView?q=performance&urlname=Download-and-install-AVG-Performance&retURL=search).
Thanks

9

Alan, as I wrote: I tried to contact the support last weekend. So there was time from the 18. to the 22. of august. Not to solve the problem, but to contact me. I'm curious if the money comes back.

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Finally:

I got it running. But I still have no licence key. No Idea how I can get it. I wrote several times to the support and got no answers. :frowning: The only help came from this forum. - Thank you!

I see no difference between PC TuneUp 2014 and AVG TuneUp 2014 (except Zen Network). Can you give me some clarification.

BTW: this thread can be set to solved.

1

I got an offer of AVG to substitute my Tuneup Utilities 2014 against AVG Performance multidevice.They got money, sent a invoice and in separate mail with installation details and license key. But there are no details and no license key. No link except to avg.com.

I wrote to support (web interface). No reaction. Today (after one week) I wrote again demanding to sent back my money.

Tuneup Utilties were great for years! AVG? Hands off

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BigAL43: "Georg, I'm not an AVG employee." Then who made you "AVG Guru" (recently promoted from "AVG VIP") and put AVG logo there? Are you a human or a bot? How many times did you watch "Tron"? Just like the old AVG forums, when customers become annoyed with your stalling tactics and copy-and-paste "answers" you plead "I'm not an AVG employee."  Maybe you need a vacation?

5

Georg, I'm not an AVG employee. You could also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a sales support section.
AVG Guru

7

Alan, as I wrote: I tried to contact the support last weekend. So there was time from the 18. to the 22. of august. Not to solve the problem, but to contact me. I'm curious if the money comes back.

3

Hi Georg,
There is not license nesseary, you should be albe to install it according to this article (http://support.avg.com/SupportArticleView?q=performance&urlname=Download-and-install-AVG-Performance&retURL=search).
Thanks

4

Georg Pohl quote 'why should I bear in mind of weekend?'…
Georg, Regarding this AVG Community Support expert assistance…Workdays are [Mon-Fri] 9:00am - 5:00pm CET. Actual time in Brno now (https://www.google.co.uk/webhp?source=search_app&gfe_rd=cr&ei=O1bqU6zGC4LjOdy-gIgO&gws_rd=ssl#q=brno+time" target="_blank). Should you eventually decide to go down the refund route please have a look @ this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy" target="_blank).
AVG Guru