I paid and I haven't got subscription

HI Kate,

We request you not to share the order number on a public forum.
We have sent an email and explained the status of your order.
Please revert to our email, if you have further queries.
Thank you.

Hi,
I paid for a year subscription AVG 6 September and I haven't got it yet. Is there any problem with payment?
Order nr (removed).

HI Kate,

We request you not to share the order number on a public forum.
We have sent an email and explained the status of your order.
Please revert to our email, if you have further queries.
Thank you.