I paid before my license espired

AVG Subscription
5

Hi Alvaro,

The product that was charged on 2015 was already expired. Even though you still have AVG Internet Security - Unlimited subscription active until 2020.6.1. You can activate the product using your AVG My account email address and password. Please refer this article (http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security) to know how to activate AVG Internet Security.

Thanks
Vishnu Vardan

6

I know I still have my subscription active, I paid for that. The problem is that I paid for a 2 years subscription in 2015 and you charged me before the expiration date. That was a problem of your system not mine. I need a refund or an extension of my current license.

1

You charged me before my license expired in 2015. I just realized this happen. The order number is *****. I need you to extend my current license for the time I paid and didn´t got the service. Thanks

4

I know I still have my subscription active, I paid for that. The problem is that I paid for a 2 years subscription in 2015 and you charged me before the expiration date. That was a problem of your system not mine. I need a refund or an extension of my current license.

3

We notice that you have already placed a request for refund. However the best way to contact our sales support team is by clicking on this link.

2

Alvaro, we request you to not post your account or order information on this public forum. We provide technical support for AVG products on this forum and request you to contact our sales support team (https://support.avg.com/support_sales?l=en) for help with billing related issues.