I paid but got nothing

Hello Tosca,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
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Dear AVG,

I'm from the Netherlads and paid for the internet protection thing. From the app and paid for a year. It was 20 euro. How do I get my abo or how do I get my money back? I paid it on this email. 

Hello Tosca,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.