I paid for 2 years 10-1-2020 to 10-1-2022 but today find out that I have AVG for free

Hello Frans,

We are sorry to know this.
We will check and help you to resolve this issue.
We request you not to share any of your personal or sensitive information over the public forum.
We have sent you an email with the instructions on how to re-activate AVG subscription and please reply to that email for further assistance.
Thank you.

I paid for 2 years 10-1-2020 to 10-1-2022 but today find out that I have AVG for free.
I'm not staying with this.
This means that I have never had an up-date.
How do we solve this. I want to extend 20 days as you can why I now have AVG for free. On 10-1-2020 I transferred 109 euros to AVG

Hello Frans,

We are sorry to know this.
We will check and help you to resolve this issue.
We request you not to share any of your personal or sensitive information over the public forum.
We have sent you an email with the instructions on how to re-activate AVG subscription and please reply to that email for further assistance.
Thank you.

Thank you for the information, Frans.
We request you not to share any of your personal or sensitive information over the public forum.
We are glad to know that your issue has been resolved.
Please do not hesitate to contact us back for further queries with AVG.
Thank you.