I paid for AVG Ultimate got my comfirmation order my bank was charged not showing on AVG

Hello Pamela,

I understand the inconvenience.
I have sent an email for you to attach the (screenshot) of AVG my account "products" page.
If the email is not found in inbox do check in spam and junk folders.

I paid on 4/5/2018 for AVG Ultimate got my order comfermation downloaded it on my computer windows 10. But on my AVG subscription status it show I still need to pay. I am not paying twice.
Hello Pamela,

I understand the inconvenience.
I have sent an email for you to attach the (screenshot) of AVG my account "products" page.
If the email is not found in inbox do check in spam and junk folders.