I paid my subsrciption so why do I keep getting renewal msgs?

AVG Performance
5

Hello Marcela,
I sincerely apologize for the difficulties you are currently experiencing. Could you please conform us whether you are getting the renewal message for AVG Performance or AVG Internet Security? Also please let us know whether you have installed AVG Performance alone in your pc or do you have have any other AVG product installed in it? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

1

I paid my subscription for AVG PRO performance (1 year). I followed the instruction to log intomy AVGaccound from the  the zen page and my account page recognises the subscription. So why does AVG keep asking me to renew and how can I stop it asking?

2

You are most welcome, Marcela. Please, feel free to let us know if you require any further assistance. Thank you.

4

Thanks for getting back to us

The renewal message is for AVG performance PRO and it is very insistent… We also have a 2 year subscription to AVG internet security (installed In 2014) but we don't get any renewal messages for AVG internet security.

BTW our earlier AVG internet security is not recognised by the Zen interface… It launches from a separate icon on the desktop.

We have been using AVG products since 2012 and we have never had this sort of problem before.
reagards 
Marcela and Tom

3

Hello Marcela,
I sincerely apologize for the difficulties you are currently experiencing. Could you please conform us whether you are getting the renewal message for AVG Performance or AVG Internet Security? Also please let us know whether you have installed AVG Performance alone in your pc or do you have have any other AVG product installed in it? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.