I payed but didn't receive anything yet

AVG Subscription
5

Hello Casper,
I regret for the inconvenience caused. I see that you have been charged for AVG Internet Security - Unlimited - 12 Months and AVG TuneUp - Unlimited - 12 Months. But the payments has not been received at our end. Hence I request you to wait for 48 hrs for the payment to be processed. If you don't receive the email after 48 hrs, please contact us and we will escalate accordingly.
Thank you.

6

I payed monday around 15.55h, so 48 hours would've been today at 15.55. I still didn't receive an e-mail confirming my payment. Can you look into this?

1

Yesterday I bought AVG Internet Security and TuneUp for a period of 1 year. I paid manually because I don't want it to renew every year without my knowing. The problem is that I didn't get an e-mail yet confirming that they received my payment. When I log in in MyAVG account under the tab 'Order History' there is no information about my order. 

Am I just impatient or is something going wrong? Does it just take some time to process?

Greetings,
Casper

3

Casper, I understand this must be upsetting. But I see that you have initiated the order for AVG Internet Security - Unlimited - 12 Months and AVG TuneUp Unlimited 12 Months license through wire transfer method but the payment status is still "pending".
Please be informed that the wire transfer method usually take few business days to complete. Once we receive the payment, you will receive the license number through email.

In case If the transaction is complete from the bank side, then please contact our sales team using this link https://support.avg.com/support_sales?l=en for further assistance.

4

Hello Casper,
I regret for the inconvenience caused. I see that you have been charged for AVG Internet Security - Unlimited - 12 Months and AVG TuneUp - Unlimited - 12 Months. But the payments has not been received at our end. Hence I request you to wait for 48 hrs for the payment to be processed. If you don't receive the email after 48 hrs, please contact us and we will escalate accordingly.
Thank you.

2

I payed monday around 15.55h, so 48 hours would've been today at 15.55. I still didn't receive an e-mail confirming my payment. Can you look into this?