Hi Roberto.
We're here to help.
Are you receiving the message when you try to turn on the VPN connection on your iPhone?
Could you share a screenshot of the message that VPN asks to set up a VPN profile?
Avinash,
Do you have an answer yet?
It's been almost two weeks since my inquiry and I still do not have a response.
I'd appreciate a quick resolution to this issue.
Thanks.
Roberto
Hi Roberto.
We're here to help.
Are you receiving the message when you try to turn on the VPN connection on your iPhone?
Could you share a screenshot of the message that VPN asks to set up a VPN profile?
Hello Roberto. Thank you for your patience, and I apologize for the delayed response. My name is Shawn, and I am writing to you on behalf of the AVG Senior Support team.
Simply answered, this is the normal and expected behavior of the program. The VPN profile is part of system/configuration. It is necessary to install/allow installation of the VPN profile to be able to use your VPN application.
I trust this explanation helps clarify your concern. All the Best, Shawn
I have been using the VPN in my I-phone for some time. Suddenly, before connecting I am being asked to set up a VPN profile. Why this new requirement and is this secure?
That is correct. The message appears when I am trying to turn on the VPN connection. The screenshot of what I get is below. I have not allowed it as I am not sure if this is secure.
Avinash,
Do you have an answer yet?
It's been almost two weeks since my inquiry and I still do not have a response.
I'd appreciate a quick resolution to this issue.
Thanks.
Roberto
Roberto, thank you for sharing the screenshot.
We have escalated this issue to our senior technical team for a resolution.
We will get back to on this thread once we have an update.
Appreciate your patience.