I purchased AVG Pro in Nov 2014. I am now getting a message saying my full performance has expired and I am now on free basic features

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4

Josephine, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. If required there's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru

9

Hi Josephine,
For help on this issue please try reinstall AVG according to this article.
Thanks

8

I did precisely the same and in fact bought a second subscription in error because of the notification .
I am hoping that AVG will contact me now in response to your query. Thank you for raising that Josephine

7

This is a copy of my invoice
INVOICE
Order number: 27783021
AVG Order reference number: 30-1647574
Invoice number:
Invoice date: Due date: Taxable supply:
1708922016
19 November 2014 PAID 19 November 2014
INVOICE INFORMATION
Line Product Delivery Vat %
Unit price EUR
Qty Price EUR
1 AVG Protection multidevice (1 year subscription) 20.0 37.15 1 37.15
Subtotal EUR: 37.15
Line Country VAT % Base EUR VAT EUR
1 - 20.0 37.15 7.43
Total VAT EUR: 7.43
Total EUR: 44.58
PAYMENT DETAILS
AVG Technologies UK Ltd. is a company registered in England, registered No 6301720 and is a wholly owned subsidiary of AVG Technologies.
Any queries regarding this invoice are to be notified to AVG Technologies Ltd. within 14 days.
This invoice has been paid.

1

I purchased Avg pro in November 2014 for a full one year. I am now getting a message saying my full performance has expired and I am now only getting free basic features. I am activated my email. How do I get the full features to work?

2

I did precisely the same and in fact bought a second subscription in error because of the notification .
I am hoping that AVG will contact me now in response to your query. Thank you for raising that Josephine

3

Hi Josephine,
For help on this issue please try reinstall AVG according to this article.
Thanks

6

This is a copy of my invoice
INVOICE
Order number: 27783021
AVG Order reference number: 30-1647574
Invoice number:
Invoice date: Due date: Taxable supply:
1708922016
19 November 2014 PAID 19 November 2014
INVOICE INFORMATION
Line Product Delivery Vat %
Unit price EUR
Qty Price EUR
1 AVG Protection multidevice (1 year subscription) 20.0 37.15 1 37.15
Subtotal EUR: 37.15
Line Country VAT % Base EUR VAT EUR
1 - 20.0 37.15 7.43
Total VAT EUR: 7.43
Total EUR: 44.58
PAYMENT DETAILS
AVG Technologies UK Ltd. is a company registered in England, registered No 6301720 and is a wholly owned subsidiary of AVG Technologies.
Any queries regarding this invoice are to be notified to AVG Technologies Ltd. within 14 days.
This invoice has been paid.

5

Josephine, Are you sure that you didn't download, by mistake, the 30 day free trial install file instead of the fully 'paid for' version?.
AVG Guru