I purchased avg secure vpn when i turn it on i

Hello Ray.
We're here to help. Did you try to download the content using a different web browser? Did you try to download a different file to verify the file you are downloading is clean?

i purchased your secure vpn but when I try and download when your vpn is running I cant download anything

Hello Ray.
We're here to help. Did you try to download the content using a different web browser? Did you try to download a different file to verify the file you are downloading is clean?

I tried my 2 different sites I download from and 2 different downloads still doing same thing (having lot of trouble with your VPN if we can't fix this problem I will have to cancel your VPN and try someone else)

Thank you for checking that.
Are you experiencing this issue for a particular file or any application that you try to download?
Could you change the location and see whether you are able to download the files?

Ray, I regret for the inconvenience caused.

I have sent you an email to get connected with our advanced support. Please follow the steps from the email and the concerned team will check this for you.

Tried 2 different browsers still not working